News : Best Customer Service Awards – 2015 Best in the World Winners Announced at 2015 ContactCenterWorld.com Top Ranking Perfo
Las Vegas – November 2015. At the 2015 10th Annual Top Ranking Performer Awards from ContactCenterWorld.com – The Global Association for Contact Center & Customer Engagement Best Practices, the best customer service operations around the World were recognized and Champions Crowned.
These awards celebrate the Best in the World and the finalists all provide excellent service. In 2015 over 1600 entries were received for the Top Performers Awards from organizations in 50 countries. The very best showcased their customer service standards and how they engage with their staff, customers as well as using technology and strategies that set them apart from others at the 2015 Best in the World conference and the winners were voted for by the judges at the event.
The winners for the 2015 Customer Service Awards are: (note awards are based on size and also inhouse/outsourced) the list below is a summary of all winners
- PT Bank Mandiri (Persero) Tbk (Indonesia) GOLD
- CEZ ZS (Czech Republic) SILVER
- MTS (Ukraine) GOLD
- Multichoice South Africa (South Africa) SILVER
- PT. Bank Central Asia, Tbk (Indonesia) BRONZE
- Teleperformance Portugal (Portugal) GOLD
- Vads Berhad (Malaysia) SILVER
- Vads Berhad (Malaysia) GOLD
- Hinduja Global Solutions Canada (Canada) SILVER
- Hinduja Global Solutions UK Ltd. (United Kingdom) GOLD
Commenting on these winners awards, Raj Wadhwani, President of ContactCenterWorld.com added "I am always inspired to see these companies share their best practices in service. Amazing service creates loyalty between customer and supplier and each of these companies does a fantastic job at doing just that. They shared best practices in all aspects and spoke about how they motivate their staff, use technology, smart business processes and take great care of their customers. Any organization who follows what they do can succeed!"
Other awards announced at the event will be released in separate communications
The ‘11th annual’ 2016 Awards for the contact center world are already open and applications from contact centers all around the world have already entered to compete in these awards which some refer to as being like the Olympics of the Contact Center World. Find out more at www.ContactCenterWorld.com/worldawards
Today's Tip of the Day - Speech Recognition
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, November 16, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to man...
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every st...