News : Best in Contact Center Industry in AMERICAS to Meet / Share Best Practices
Orlando, Florida in June is the place to be for all those interested in hearing the latest and greatest best practices out there from the Americas! All speakers run or are involved in running contact centers and the line up reads like the who's who of the industry in the region. Some companies you may not have heard of, but they are leading the way customer engagement should be managed!
This is ContactCenterWorld.com's 9th event in the region and every year we receive rave reviews from amazed delegates who are tired of listring to sales pitches or from presenters who keep the good stuff and only share basic ideas that everyone already knows.
So, for those interested in learning great new ideas - some call them the 'secret sauce' - come and join this amazing event
The best from all over the region - we know they are the best as they had to qualify in our awards to even be considered a presenter! - include presenters from all different industry sectors including givernment!
Commenting on the event
I am grateful for the opportunity to represent my company, my team, and my peers in an industry that is full of passionate and innovative leaders, in a world of customers that demand passion and innovative solutions!"
Chris Ralstin, General Manager - Kroger Customer Connect
We look at this as our opportunity to both showcase our best practices and to learn from other leaders in the industry. We always leave the conference with world class ideas that make us a better organization. We are truly looking forward to another great experience in 2014.
Mark D. Jackson, Director of Training and Quality - Affinion Group
An invitation to the ContactCenterWorld competition is like a golden ticket to the Olympics. It’s an opportunity to not only share best practices; you get to hear success stories of ideas shared from the prior year that have been successfully implemented. It’s nice to be a part of something such as this competition that recognizes the value in a passion for people and service.
Vera Austin, Director - Mass Mutual
For full details go to https://www.contactcenterworld.com/conferences/?confarea=AMERICAS
Today's Tip of the Day - Continuous Improvement
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, April 24, 2014