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News : Best in Europe, Middle East & Africa 2014 Announced
Best in Europe, Middle East & Africa 2014 Announced
At an awards gala party attended by the best in the contact center world in Europe, Middle East & Africa the winners for the 2014 Best in Europe, Middle East & Africa 2014 (EMEA) were announced.
The party followed a weeklong best practice sharing session where delegates were treated to amazing best practices by the top in the industry – the best of the best. Delegates from UK, Ireland, France, Belgium, Spain, Portugal, Turkey, Qatar, Angola, Czech republic, Slovakia, Russia, Ukraine, Malta, Greece, Poland, South Africa, Romania were inspired and delighted with the tips and best practices they heard from those who run centers all over the region.
At the awards gala party, Raj Wadhwani, President of ContactCenterWorld.com commenced proceedings with an introduction followed by the Contact Center World has Got Talent competition and then the awards. In announcing the 2014 winners Wadhwani added that "The best of the best were amazing and inspiring and so much was shared that everyone walked away with 100’s of best practice ideas"
The 2014 Best in EMEA GOLD award winners are for best:
Technology Innovation by a Mid-Sized Center: La Caixa (Spain)
Technology Innovation by a Large Center: TEB (Turkey)
Technology Innovation by a Mega Center: NOS (Portugal)
Incentive Scheme: Vodafone (Qatar)
Recruitment Campaign: Randstad (Portugal)
Customer Service by a Small Inhouse Center: Truphone (UK)
Customer Service by a Mid-sized Inhouse Center: La Caixa (Spain)
Customer Service by a Large Inhouse Center: Vodafone (Qatar)
Customer Service by a Mega Inhouse Center: Kyivstar (Ukraine) & NOS (Portugal)
Customer Service by a Mega Outsourced Center: Turkcell Global Bilgi (Turkey)
Sales Campaign: Okeeffe & Swartz (South Africa)
Direct Response Campaign: Garanti Bank (Turkey)
Home / Remote Agent Program: CEZ (Czech Republic)
Contact Center Design: Teleperformance (Portugal)
Social Media: CMC (Turkey) tied with Vodafone (Qatar)
Self Service Technology: Vodafone (Qatar)
Help Desk: CGS (Romania)
Outsourcing Partnership: Concentrix (UK) & Cisco (France)
Outbound Campaign: DHL Express (Turkey) tie with Okeeffe & Swartz (South Africa)
Customer Loyalty: NOS (Portugal)
Small Inhouse Contact Center: Truphone (UK)
Mid Sized Inhouse Contact Center: La Caixa (Spain)
Large Inhouse Contact Center: Vodafone (Qatar)
Large Outsourced Contact Center: HGS (UK)
Mega Sized Inhouse Contact Center: Garanti Bank (Turkey)
Mega Sized Outsourced Contact Center: Teleperformance (Portugal)
Contact Center Leader: Deirdre Hutchinson – Vodafone (Qatar)
Operational Manager: Susana Silva – Randstad (Portugal)
Supervisor: Mellany Tiglao – Vodafone (Qatar)
Contact Center Trainer: Divinia Fernandes Esch – Savant (South Africa)
Customer Service Professional: Dayyan Leach – Old Mutual (South Africa)
Sales Manager: Rui Silva – Randstad (Portugal)
HR Professional: Svitlana Yurchuk – Adelina
Quality Auditor: Elena Levchenko – Beeper (Ukraine)
Analyst: Pankaj Panjiyar – Vodafone (Qatar)
The winners all will share their best practices at the 9th annual Global Best Practice conference in Las Vegas 10-14th November. All those interested in hearing what and how the world’s best engage customers and staff plus provide amazing service should attend this industry leading event. Details at https://www.contactcenterworld.com/conferences/?confarea=GLOBAL
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About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, July 4, 2014