News : Best of The Best Heading to Portugal in June
ContactCenterWorld.com – the Global Association for Contact Center Best Practices & Networking releases names of some of the 2014 Top Ranking Performer Awards Finalists who are lining up to share their best practices at the 2014 Best in Europe, Middle East & Africa conference in Lisbon, Portugal this coming June
Included in the list of finalists who will share their practices at our conference are
• Vodafone (Qatar)
• CEZ (Czech Republic)
• National Bank of Greece (Greece)
• ZonOptimus (Portugal)
More names to be released over the coming days!
Its been an amazing year for the 9th annual Top Ranking Performer Awards – we attracted the best from over 40 nations around the World, including over 600 entries were received for this region alone in the 9th annual awards where the best of the best compete in a company against company/nation against nation format that some have likened to the Olympics and it’s the best place to hear best practices as every finalist is tasked with sharing best practices and they are judged live at the event so everyone learns – even the best come away with pages of new innovations and practical ideas. They also network with each other in a fun environment!
Deirdre Hutchinson, Head of Customer Care & Customer Experience of Vodafone Qatar rote "Vodafone Qatar is delighted to be invited as a finalist of the Top Ranking Performer Awards for ContactCenterWorld. This is our first time entering in these prestigious awards and we look forward to participating in the EMEA conference in Lisbon this June."
Susana Horta Nova of Montepio in Portugal wrote "Being chosen to compete against the best in EMEA represents a great motivational boost for our Team, because: we have the honor to represent Montepio, against the best in our region, within the prestigious Association ContactCenterWorld.com , it is a great challenge and opportunity to share our experience and best practices, it is a fantastic opportunity to learn and grow, it is confirmation that Montepio Contact Center is a place where personal and professional development is at the frontline;
Maria Emilia Alves of ZonOptimus told us ""It is a great honour to be once more a finalist in the Contact Center World EMEA Conference. The conference is a great platform to meet high profile professionals with whom we can discuss industry practises, current challenges and trends. It is a great networking and experiences sharing opportunity. We are looking forward to the conference!"
The 2014 Best Practice Conference where each of these finalists and many more will share their best practices takes place at Penha Longa, Lisbon Portugal 23-27th June – details available here https://www.contactcenterworld.com/conferences/
Today's Tip of the Day - Proximity To Customers
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, March 24, 2014