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News : Best Western Hotels and Resorts Go All-In on AWS

#contactcenterworld, @amazon

Seattle, WA, USA, Dec 2, 2019 -- Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Best Western Hotels & Resorts is moving its infrastructure to AWS – going all-in the cloud – to automate processes and quickly develop new and more personalized experiences for travelers visiting its properties around the world. Best Western Hotels & Resorts will migrate all of its business-critical applications to AWS including its hotel reservation system, customer reward platform, and global contact centers, with plans to complete the migration of these applications from its existing data centers by the end of 2020.

Best Western Hotels & Resorts is leveraging the breadth and depth of AWS services, including analytics, machine learning, database, compute, and storage, as well as the expertise from AWS Professional Services, to accelerate the pace of innovation and improve operational efficiency for its member-owners that independently own and operate its hotel properties. 

"In recent years we have embarked on a digital transformation that is designed to delight our guests, develop agile ways of working, and create new value for guests, hotel owners, and employees," said Greg Adams, Senior Vice President and Chief Digital Officer for Best Western Hotels & Resorts. "With its unmatched portfolio of services, AWS is a natural fit for Best Western Hotels & Resorts’ move to the cloud, as we focus on improving processes, driving better business results for our member-owners, and delivering even greater value to travelers around the world."

"For more than 70 years, Best Western Hotels & Resorts has been a leader in the hospitality industry, providing accommodations that are a welcome ‘home away from home’ for every kind of traveler, with a commitment to delivering the highest level of satisfaction to guests," said Mike Clayville, Vice President, Worldwide Commercial Sales at AWS. "Going all-in on AWS will accelerate their digital transformation, delivering scalability, agility, and the ability to innovate more quickly than ever before. We are thrilled to enable Best Western Hotels & Resorts on the next phase in their journey of providing new and quality services to guests around the world."

#contactcenterworld, @amazon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About amazon.com:
Company LogoAmazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
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About Best Western:
Company LogoBest Western International, Inc. is the third largest hotel chain, with over 4,195 hotels in nearly 80 countries.
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Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Tuesday, December 3, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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