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News : Beware Bengaluru, 9969777888 is Not a Police Helpline

#contactcenterworld

Bengalaru, India, Dec 4, 2019 -- If you come across any message advising women to send an SMS to 919969777888 when they board a taxi or an autorickshaw for facilitating their safety, you can junk it without a second thought. The city police said the message claiming it’s a police helpline number for women is fake. They said the public can rely only on Suraksha app and the helpline number 100’ or ‘112.

Just after Bengaluru City Police Commissioner Bhaskar Rao asked people to use the Suraksha app after a 27-year-old veterinary doctor’s rape and murder in Hyderabad, the fake message has been doing the rounds on multiple WhatsApp groups and many women have stored the number for their safety.

The message says, "Bangalore city police started a good service with a dedicated helpline for women. Before boarding the taxi or auto, SMS the vehicle number to +919969777888. You will get an acknowledgement via SMS. Vehicle will be tracked via DPRS. Share this as much as you can. Help your sis, mom, your wife and female friends."

However, when TNIE tried calling the number, it said the number does not exist and messages failed to reach.Rao clarified, "It is a fake message and the number will not assist complainants. The police have not sent any such message. People can rely on the Suraksha app and ‘100’ or ‘112’, and no other number. It is a request to the citizens not to believe any such messages and to stop sharing them. They should bring it to the police’ notice if any such messages are circulated."

Rao added that an audio recording of him asking all police officers to be alert is true. He has indeed asked all the police officers to be alert to all calls to the helpline numbers and even at the police stations, he said. "Even if the police think it is a prank call, they will have to check. No call should be ignored. If it is brought to my notice that any such call is ignored in an emergency, strict action will be taken," said Rao.

Suraksha app

The app allows a user to press a panic button which sends an alert to the police control room after which the police will be able to track the location via GPS. According to police a Hoysala patrol vehicle will come to the spot in just nine minutes. The app was launched in April 2017.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Thursday, December 5, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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