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News : Beware Bengaluru, 9969777888 is Not a Police Helpline

#contactcenterworld

Bengalaru, India, Dec 4, 2019 -- If you come across any message advising women to send an SMS to 919969777888 when they board a taxi or an autorickshaw for facilitating their safety, you can junk it without a second thought. The city police said the message claiming it’s a police helpline number for women is fake. They said the public can rely only on Suraksha app and the helpline number 100’ or ‘112.

Just after Bengaluru City Police Commissioner Bhaskar Rao asked people to use the Suraksha app after a 27-year-old veterinary doctor’s rape and murder in Hyderabad, the fake message has been doing the rounds on multiple WhatsApp groups and many women have stored the number for their safety.

The message says, "Bangalore city police started a good service with a dedicated helpline for women. Before boarding the taxi or auto, SMS the vehicle number to +919969777888. You will get an acknowledgement via SMS. Vehicle will be tracked via DPRS. Share this as much as you can. Help your sis, mom, your wife and female friends."

However, when TNIE tried calling the number, it said the number does not exist and messages failed to reach.Rao clarified, "It is a fake message and the number will not assist complainants. The police have not sent any such message. People can rely on the Suraksha app and ‘100’ or ‘112’, and no other number. It is a request to the citizens not to believe any such messages and to stop sharing them. They should bring it to the police’ notice if any such messages are circulated."

Rao added that an audio recording of him asking all police officers to be alert is true. He has indeed asked all the police officers to be alert to all calls to the helpline numbers and even at the police stations, he said. "Even if the police think it is a prank call, they will have to check. No call should be ignored. If it is brought to my notice that any such call is ignored in an emergency, strict action will be taken," said Rao.

Suraksha app

The app allows a user to press a panic button which sends an alert to the police control room after which the police will be able to track the location via GPS. According to police a Hoysala patrol vehicle will come to the spot in just nine minutes. The app was launched in April 2017.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Thursday, December 5, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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