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News : Bharti Airtel Bets on Startup AuthMe to Bolster its AI Play

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New Delhi, India, Oct 4, 2018 -- Bharti Airtel is acquiring the core team of Bengaluru-based startup AuthMe, and intellectual proprietary rights of the latter’s two flagship solutions — Callup AI and Fintech OCR — to fortify its artificial intelligence (AI)-based products and services to better serve its subscribers.

As part of the deal announced on Wednesday, the core team of AuthMe will join Airtel and be a part of Airtel X Labs in Bengaluru. Airtel will now leverage the new solutions in areas such as AI-based customer services to resolve customer complaints and queries in a quick time and cost-efficient manner.

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"We are rapidly scaling up Airtel X Labs, our digital innovation factory, and these new solutions will accelerate our journey towards rolling out intuitive digital products, particularly in vernacular languages, for our 430 million plus customers," Harmeen Mehta, Global CIO, Bharti Airtel, said in a statement.

Airtel is already using AI and machine learning to enhance customer experience through its MyAirtel application and airtel. in, in a bid to increase stickiness on its network. It had also introduced the technology in its call centre operations to help its agents resolve problems

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Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com


About Bharti:
Company LogoBharti Enterprises is an Indian business conglomerate headquartered in New Delhi, India. It was founded in 1976 by Sunil Bharti Mittal and it operates in 20 countries across Asia and Africa.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, October 5, 2018

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2020 Buyers Guide Payment Services

 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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