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News : Joe Palazola Joins Big Switch Networks
Mountain View, CA, Feb 4, 2014 -- Big Switch Networks, the Bare Metal SDN company, announces that Joe Palazola has joined the company as Vice President of Operations and Customer Support. In his new role, Palazola will lead all Business Operations, Customer Support, Program Management, Human Resources and IT.
"Joe is one of the best in the business and his attention to detail is second to none. His experience connecting customers, engineering, sales and support will assist us in scaling our Bare Metal SDN solutions," said Douglas Murray, CEO of Big Switch Networks. "Joe will join other recent hires Jeffrey Wang, Vice President of Engineering, and Prashant Gandhi, Vice President of Product Management, on the management team in taking Big Switch to the next level. I'm excited to be working with him again."
Palazola has more than 25 years of experience helping businesses scale up by reducing operating friction and improving customer satisfaction. Most recently, he was Vice President of Operations and Customer Escalations at Juniper Networks where he managed operations teams spanning all key functions of the Security Business Unit in addition to customer engineering teams responsible for solving the most complex customer cases. Before Juniper, he held leadership roles at Extreme Networks, Sun Microsystems and AT&T Business Services where he built out customer relationship management platforms, sales budgeting systems, forecasting systems and other critical operational infrastructure. He has held operating and leadership positions for multiple startups, focusing in sales operations and financial reporting.
"To really scale up a business, you need to start with the customer experience and work backwards from there. Focus on how your customer hears about, orders, installs, configures, operates and upgrades your products and build your internal systems and processes to facilitate these functions," said Joe Palazola, Vice President of Operations and Customer Support at Big Switch Networks. "It's great to be part of the Big Switch team as we monetize applications such as Big Tap and execute on the true promise of P+V. "
Posted by Veronica Silva Cusi, news correspondent
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About Big Switch Networks:
Big Switch Networks is the Bare Metal SDN company. The company''s SDN Fabric solutions embrace industry standards, open APIs, open source and vendor-neutral support for both physical and virtual networking infrastructure. Big Switch Networks SDN Fabric solutions support a broad range of networking applications, including Unified Physical Virtual (P V) Cloud Switching and Monitoring. Big Switch Networks is privately held and has raised over $45M from Intel Capital, Index Ventures, Khosla Ventures, Redpoint Ventures, Goldman Sachs and others.
Published: Wednesday, February 5, 2014