News : Brazilian Newspaper Improves Customer Service with New Altitude uCI 8 Solution
Sao Paulo, Brazil, February 20th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that Folha de S. Paulo, a Brazilian newspaper, deployed the new Altitude uCI 8 customer interaction management solution and registered improved quality and increased efficiency in customer service and campaigns.
"We perceived the solution’s potential the minute we started to use it" states Elaine Gauzzi, Contact Center Manager at Folha de S. Paulo. "The new functionalities bring added value and flexibility to campaign management and execution". Altitude uCI 8 solution has a unified desktop and very flexible management tools that provide real time KPI’s and enable immediate changes on ongoing campaigns making for more efficient and productive proactive customer service.
"The solution was implemented on schedule with full support from Altitude. It was quite a challenge as, at the same time, we have also updated the hardware, databases, the scripts and some tools aiming to achieve more effective customer engagement" states Mrs. Gauzzi.
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Tuesday, February 25, 2014