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News : Bigtincan Acquires Vidinoti to Enable Immersive Buying Experiences with Augmented Reality and Connected Objects

#contactcenterworld

Waltham, MA, USA, June, 2021 -- Bigtincan (ASX:BTH), a global provider in sales enablement automation, announced it has signed a definitive agreement to acquire 100% of Vidinoti SA to further its mission of creating the Buying Experience of the Future for Enterprise customers. With this acquisition, Bigtincan strengthens its ability to provide sales professionals with tools to virtually present products in their customers' actual environments.

Headquartered in Fribourg Switzerland, Vidinoti is a provider in the area of Augmented Reality, leveraging a portfolio of patents and a web-based content management system that allows users to manage augmented content at scale. 

The combination of Bigtincan and Vidinoti creates a new way to develop, deploy and manage AR content - offering companies a value proposition and alternative to traditional means of communication and interaction with buyers.

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"The ability to interact digitally with objects in the real world can dramatically improve the buying experience for companies in traditional high-touch verticals like industrial manufacturing, retail, and hospitality," said David Keane, CEO and Co-founder of Bigtincan. "With Viditnoti's technology, Bigtican's customers can create augmented experiences for their products at scale without relying on third parties and deliver them on any device."

"Augmented reality has game-changing potential in areas like buyer engagement; it can completely redefine how salespeople interact with their customers," said Philippe Jeanrenaud, CEO of Vidinoti. "We are thrilled to continue our journey with Bigtincan to explore the possibilities, design innovative use-cases, and bring AR and VR to support the growth and effectiveness of the sales process."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

About Bigtincan:
Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company's AI-powered sales enablement automation platform features the industry's premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

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Published: Wednesday, June 23, 2021

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2021 Buyers Guide
Get Listed
Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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