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News : Bigtincan Acquires Vidinoti to Enable Immersive Buying Experiences with Augmented Reality and Connected Objects

#contactcenterworld

Waltham, MA, USA, June, 2021 -- Bigtincan (ASX:BTH), a global provider in sales enablement automation, announced it has signed a definitive agreement to acquire 100% of Vidinoti SA to further its mission of creating the Buying Experience of the Future for Enterprise customers. With this acquisition, Bigtincan strengthens its ability to provide sales professionals with tools to virtually present products in their customers' actual environments.

Headquartered in Fribourg Switzerland, Vidinoti is a provider in the area of Augmented Reality, leveraging a portfolio of patents and a web-based content management system that allows users to manage augmented content at scale. 

The combination of Bigtincan and Vidinoti creates a new way to develop, deploy and manage AR content - offering companies a value proposition and alternative to traditional means of communication and interaction with buyers.


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"The ability to interact digitally with objects in the real world can dramatically improve the buying experience for companies in traditional high-touch verticals like industrial manufacturing, retail, and hospitality," said David Keane, CEO and Co-founder of Bigtincan. "With Viditnoti's technology, Bigtican's customers can create augmented experiences for their products at scale without relying on third parties and deliver them on any device."

"Augmented reality has game-changing potential in areas like buyer engagement; it can completely redefine how salespeople interact with their customers," said Philippe Jeanrenaud, CEO of Vidinoti. "We are thrilled to continue our journey with Bigtincan to explore the possibilities, design innovative use-cases, and bring AR and VR to support the growth and effectiveness of the sales process."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Bigtincan:
Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company's AI-powered sales enablement automation platform features the industry's premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia.
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Published: Wednesday, June 23, 2021

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2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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