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News : Bihar Government Launches Helpline for Indian Students Trapped in Ukraine

#contactcenterworld

Patna, India, March 1, 2022 -- With the evacuation of Indian students trapped in Ukraine picking up speed, the Bihar government has started helplines for boys and girls hailing from the state who had gone to the war-torn country for pursuing higher education and are now anxious to make an exit in the wake of the military crisis.

The helpline numbers issued by the State Disaster Management Department are 0612-2294204, 0612-1070 and 7070290170. An email-id has also been issued by the government — seoc-dmd@bihar.gov.in. The Bihar Bhavan in New Delhi has also issued a helpline number and email-id — 7217788114, rescm.bi@nic.in.

Notably, the Ministry of External Affairs has issued an advisory, urging Indian nationals in Ukraine to avoid thronging border checkpoints "without prior information" because of obvious security risks.

Airlifting of Indians, mostly medical students for whom Ukraine has been a much-preferred destination is underway and while the Centre has said they will not be charged for their travel back home, the Nitish Kumar government in Bihar has said it will bear the expenses of the remaining part of the commute, of those hailing from the state.

Parents await the return of their children with bated breath even as more and more students are coming up with tales of their travails on social media.

"Aniket is our only child. He had travelled to Dnipro in December for higher studies with hopes of a bright future. Little did we know that barely a few months later, we will be worrying for his life," said Omkar, a resident of Navin Nagar in Nawada district.

The 21 years old was, in any case, scheduled to come home next week on a holiday but the current situation has left the family in disarray.

"He has been speaking to me, his mother and sister over the phone, assuring us that he will board the plane scheduled to land on the Indian soil on March 6. But we now want him to leave immediately. We are wary that if the situation worsens, air travel may get suspended and our child may get trapped in the troubled region for an indefinite period of time," rues Omkar, who teaches at a local primary school.

His concerns are shared by the family members of Shivam Kumar, who hails from adjoining Qadirganj locality and happens to be a roommate of Aniket. The hapless family members have appealed to the local administration, the state government and the Centre to ensure early return of their wards.

In Raxaul in East Champaran, college professor Vijay Pandey’s son Chinmay and former ward commissioner Yogendra Prasad’s son Chandan are among a group of about 20 students from Bihar who have taken shelter in a bunker.

The harried fathers hope to be, soon, lucky like Munna Giri, a resident of Motihari, the district headquarters, whose son Ashish was among those who boarded the Mumbai-bound flight from Bucharest.

"I am relieved and I pray that all children reunite with their parents as soon as possible. Social media is full of video clips prepared by boys and girls living in Ukraine. It is distressing to see them living in cramped basements with no amenities. And it is scary to hear the sounds of gunshots and explosions in the background," said Giri.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://indianexpress.com


Today's Tip of the Day - A Day In The Life Of Your Callers

Read today's tip or listen to it on podcast.

Published: Wednesday, March 2, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Hello Direct

Poly, Jabra, EPOS, JPL, Cisco, Logitech
We offer a broad portfolio of headsets to include Headsets with QD (Quick Disconnect), DECT and Bluetooth wireless headsets, USB Headsets, Zoom and Microsoft Teams Certified Headsets, UC headsets, Contact Center headsets, Work From Home headsets, hybrid work headsets, and more! We supply all headset accessories to include ear cushions, mic screens, lapel clips, training-y cables, interface cables, EHS cables, replacement parts, and more.
Hello Direct offers headset Refresh and Voice Testing Services and a new UVC Sanitize Service where we use our commercial UVC cabinets to sanitize your headsets and handsets with UVC light technology.

6.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

7.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

8.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

9.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

10.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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