Phoenix and St. George, UT, USA, Nov, 2018 -- BillingTree(R), a payment problem solver™, announced an integration with TCN, a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide. The two-way partnership provides BillingTree customers with access to new dialing and calling services and TCN customers with access to the BillingTree merchant services and Payrazr(R) platform. Through this partnership, companies can now deploy, scale and adapt payment processing services to the needs and priorities of their businesses.
"We are proud to partner with leading technology and payment processing providers, such as BillingTree, to offer our customers convenient and seamless ways to process payments across any channel," said Terrel Bird, co-founder and CEO of TCN. "This partnership is just another example of how TCN strives to help companies become and remain personalized, perceptive, proactive and progressive to better engage with our customer base."
"Flexible and on demand consumer enabled communications with payment acceptance is strategically significant to the success of client engagement and revenue management activities. This partnership comes at a time when interest in voice enabled experiences such as Alexa, Siri and Cortana are at an all-time high," said Russ Palay, director of product at BillingTree. "Given the complementary technology of TCN and BillingTree, this integration makes perfect sense, helping call center organizations and contact center agents save time and better serve their customers."
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Monday, December 3, 2018
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