Boston, MA, USA, Aug, 2020 -- Businesses struggle to identify their most effective marketing campaigns, especially with the variety of marketing tools available in the market. Software company Bipath understands this business challenge. To bridge the gap between businesses and technologies, the firm recently launched Contact Cloud – a software solution that helps businesses leverage the latest in Unified Communications as a Service technology while eliminating redundant business applications. Through Contact Cloud, businesses increase their effectiveness while minimizing costs.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"The market is ripe for disruption as there are many software companies offering businesses overpriced and limited call tracking solutions. Cost effective UCaaS platforms in the marketplace are scarce. Contact Cloud is here to fill that void, and do it in a support focused, cost-responsible way -- to help businesses not just survive but grow," said CEO of Bipath, Michael Barnett.
Contact Cloud requires no software installation, making it easy for onsite and offsite businesses to work regardless of geographic location. It can simply be added to a pre-existing phone system or added as a total replacement of the businesses phone system.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.marketwatch.com
About Bipath:
Bipath is a Boston-based software company that provides business tools and services such as CRM, sales automation, contact center, omni-channel messaging (texting and calling), and calling software, from start-ups to enterprises, for highly productive sales, marketing, and support workflows.
Published: Friday, August 28, 2020
| 1.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more)  |
| 2.) |  Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
| 8.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 12.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) |
| 17.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall