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News : Birch Expands Service Management Capabilities with New Service Alert Monitor
Atlanta, GA February, 2016 -- Birch Communications, Inc. ("Birch"), a nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses, announced the availability of the Birch Service Alert Monitor (SAM), a new service management platform that proactively monitors, detect and alerts customers to any service (voice, internet & data center) interruption in real-time.
"Seamless connectivity is vital to the success of every business, and with SAM in place our customers are more protected than ever before. Our team developed this platform to provide better insight to customers about their performance and availability in real-time," said Tom Stachowiak, Senior Vice President and Chief Technology Officer at Birch.
"We’re committed to improving every stage of our customers’ experiences with Birch. We are continuously developing automated processes and systems that offer greater responsiveness to our customers to ensure the highest quality and fastest support available.
Posted by: Laura Collins, Editorial Management
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About Birch Communications:
Headquartered in Atlanta, Ga., Birch Communications provides managed communications and information technology services to a target market of small and medium-sized businesses in select metropolitan areas within 39 states across the United States. Birch services include local and long distance voice, broadband Internet access, T1, PRI, bonded T1, mobile voice and data, e-mail, voicemail, prepaid, and many other communications and information technology services.
Published: Monday, March 7, 2016