#contactcenterworld
A successful skills and employment partnership which has provided training and jobs for over 1,000 unemployed people since 2016 in Birmingham has been recognised for its impact at this year’s West Midlands Adult Learning Awards.
Nominated by the city’s BMet College, outsourcing provider Sigma Connected was awarded the title of Best Large Employer at the 2023 West Midlands Adult Learning Awards, a scheme backed by the West Midlands Combined Authority.
The partnership, which saw a sector-based Work Academy Programme launched in 2016, was given the award for the joint initiative which has seen over 1,000 people in the Birmingham area given the opportunity to retrain and gain new skills, with over 90% recruited into full-time roles at Sigma Connected.
The programme is part of Sigma Connected’s commitment to Impact Sourcing, which provides job opportunities to those from often disadvantaged areas or situations.
Mike Harfield, chief operating officer at Sigma Connected, said: "To be recognised for our long-term partnership with the team at BMet is a great milestone for us.
"From day one it has been about upskilling people, offering retraining opportunities, and ultimately, entry to a permanent career for people who for one reason or another are struggling to get into work. It has worked superbly and the feedback from those who have taken part in the past seven years has been incredible. This award shows our success but also underlines the impact we have made. It’s a very proud moment."
BMet’s vice principal Suzie Branch-Haddow, added: "Our partnership with Sigma Connected has been a huge success and been driven by a long-term commitment to providing training and opportunities.
"We have been delighted to play our part with people’s transition into the Sigma Connected family and it means so much to see years of work recognised through this award."
About Sigma Connected Group:Provider of contact centre services, Sigma Connected
Published: Tuesday, May 23, 2023
5.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
10.) | Voxjar Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall