Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Chai Domingo
Director, Contact Center
Andre Djuarsah
Assistant Vice President
Usaia Tukana
Frontline Trainer

News : Birmingham Youth Charity Benefits from £2.000 Sigma Donation


A Midlands business outsourcing firm has donated £2,000 to a Birmingham charity which provides educational, financial and skills support to children and young people in a disadvantaged inner-city community.

Sigma Connected, which provides contact centre services for the utilities, retail, telecommunications and financial services sectors, has donated the funds through its Sigma Community Foundation to Nechells-based charity, free@last.

The four-figure sum will go towards the inner-city charity’s £100,000 drive to buy a piece of land in a nearby rural location where it can be used for young people and their families to take part in outside activities.

Sarah Birch, Business Development Director at Birmingham based Sigma, who nominated and also volunteers at the charity, said: "Free@last is a charity I have been closely involved with for nearly 10 years and have loved helping to organise events and raise funds to give the children opportunities to experience new things.

"The major aim is to purchase a piece of land near Birmingham to give the children, young people and their families a green and less polluted space for activities and celebrations. It really would be a gamechanger and we believe £100,000 would enable this dream to come true. The donation from Sigma is really significant as free@last works towards that total."

John Street, founder of free@last added, "We are absolutely delighted that Sigma have recognised the value of our work with the children of Birmingham and are supporting our efforts to extend their life expectancy by buying our own countryside field to take our youngsters out of the polluted air they consistently breath.

"We started free@last 23 years ago to make a difference to children and young people from disadvantaged, inner-city backgrounds, and our longevity has only been possible because of amazing individuals like Sarah and businesses such as Sigma, who have chosen to become a part of our journey to improve kids’ lives. Together we do make a difference and together we are changing lives".

free@last was set up in 1999 by John and his wife, Jan Street, to provide a safe place for children and young people of Nechells. From their centre on Nechells Park Road, the charity provides youth clubs, sports clubs including football, badminton and karate, stay and play groups, coffee mornings, and a range of sessions including life and digital skills, debt and benefit advice, along with careers advice.

Aside from the £2,000 donation, Sigma Connected also donated an additional £1,000 worth of Christmas presents to the charity which were shared amongst the children.




About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
Company LinkedIn   Company Profile Page

Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Friday, January 20, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)


Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.



Starting on the hour every hour today

My Role As A CX Champion In My Company

Coming up this Week

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =