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News : BJP Fans Out: 170 Call Centres, 2 Lakh Kendras, 10 Lakh Booths

#contactcenterworld

New Delhi, India, Feb 25, 2019 -- Around 12,000 callers spread across 170-odd call centres reaching out to BJP workers on a daily basis.

Heading into the 2019 Lok Sabha elections, the party has set into place call centres to keep in touch with grass-root party members. This is a change from 2014 when the BJP campaign and preparations had been centralised. The idea is to help the workers spread the word regarding government-run schemes.

The BJP has around two lakh Shakti Kendra workers involved in organising, coordinating and managing programmes at about 10 lakh polling booths across the country. Each call centre is covering a thousand such kendras, manned by 70-75 callers, a supervisor and a data-entry operator each, and equipped with laptops, printers and high-speed Internet.

The callers include a mix of professionals and workers trained by the party, fluent in the local language.

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The staff at the call centres have been given a daily target of around six lakh 'completed calls', say sources, with the performance to be monitored at the central level. For example, there have been days when the callers have made over 10 lakh calls daily to party and booth workers, but got through to a little over three lakh.

"Unlike leaders, our booth and Shakti Kendra-level workers are attached to the party emotionally. Apart from communicating party-related messages such as campaign material and tour programmes of leaders, these calls help them feel connected and motivated," a party leader said.

Sources said after evaluating their performance, the BJP may retain the centres even after the elections.

A team of 20 party leaders headed by general secretary Bhupender Yadav is monitoring the call centres, sources said, and has been visiting the Shakti Kendras by rotation - around 80 a week.

In turn, the call centres would convey back to the central leadership feedback regarding possible candidates, speeches of national leaders, and campaigning methods.

One of the coming events for which the call centres have been set in motion is the BJP's 'Kamal Jyoti programme' starting February 26. As part of it, the party is encouraging lighting of lamps in houses and localities that have benefited from government schemes. The BJP estimates the number at 22 crore.

The call centres are already coordinating 'Mera Parivar Bhajapa Parivar' programme, where the party is putting up flags and Modi photos at homes of workers and supporters.

The call centres have also been coordinating the speeches being made by Modi to booth-level workers across the country via the NaMo app. On February 28, at an interactive programme called 'Mera Booth, Sabse Mazboot', Modi is expected to respond to queries sent to him from across the country.

BJP sources say the party next plans to call up prospective supporters. "In many states, especially where the party is yet to come up as a strong political force, we will call up people who have got in touch with us at any time," said a leader.

In 2014, the BJP had polled 17.17 crore votes, after a massive campaign that had seen at least 9.5 crore registered with it as members after verification. "We have developed such a strong data base that no other party can match it," the leader added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://in.news.yahoo.com


About Bharatiya Janata Party:
Company LogoThe Bharatiya Janata Party is one of the two major parties in the Indian political system, the other being the Indian National Congress.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, February 27, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Hello Direct

Poly, Jabra, EPOS, JPL, Cisco, Logitech
We offer a broad portfolio of headsets to include Headsets with QD (Quick Disconnect), DECT and Bluetooth wireless headsets, USB Headsets, Zoom and Microsoft Teams Certified Headsets, UC headsets, Contact Center headsets, Work From Home headsets, hybrid work headsets, and more! We supply all headset accessories to include ear cushions, mic screens, lapel clips, training-y cables, interface cables, EHS cables, replacement parts, and more.
Hello Direct offers headset Refresh and Voice Testing Services and a new UVC Sanitize Service where we use our commercial UVC cabinets to sanitize your headsets and handsets with UVC light technology.

6.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

7.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

8.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

9.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

10.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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