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News : BJP Launches Free Oxygen Bank in Bhopal

#contactcenterworld

Bhopal, India, April, 2021 -- In view of the surge in Covid-19 cases that has led to sharp increase in the demand for medical oxygen in Madhya Pradesh, state BJP along with social organisation ‘Sarokar’ has set up a free oxygen bank here the state capital.

BJP has also started a call centre and provided a toll-free number to help Covid patients and their families.

"We have dedicated 40 oxygen concentrators to the district administration to help Covid patients during emergencies. The party has also started a call centre and provided toll free numbers to patients to ease the availability of health facilities," said BJP state president V D Sharma, while dedicating the oxygen concentrators on Wednesday.


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The oxygen bank set up by BJP state secretary Rahul Kothari has so far arranged 60 concentrators of which 40 arrived on Wednesday. He said patients in need of medical oxygen can be treated with the help of these concentrators.

"Amid growing demand for oxygen cylinders, the oxygen concentrators can be useful in mild Covid treatment for patients who are quarantined or in home isolation. This will meet the demand of a large number of patients who are seeking oxygen for two to three days. It will also give respite to several moderate and severe patients who are facing oxygen shortage," said Kothari.

Kothari said the oxygen bank has started functioning from Wednesday and will coordinate with the district administration for the supply of oxygen concentrators. Sarokar has also released a contact number 9522122133, where Covid patients and their family members can register for concentrators. BJP has set a call centre with the contact number 0755-6101112 and released a toll-free number, 1800-121-6557, for the public to get assistance related to health facilities.

"The party has launched its special drive ‘Seva hi Sangathan’ to help Covid patients and their family. Dr Abhijeet Deshmukh of BJP medical cell will coordinate with the call centre to help the public. People can take advice, seek help and solve their problems with the district administration through this centre," said Sharma.

BJP state general secretary Bhagwandas Sabnani said, "The government has contacted several industries manufacturing oxygen and set up four plants. Bina refinery near Sagar, where oxygen is available, a 1,000-bed Covid centre is being constructed".

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About Bharatiya Janata Party:
Company LogoThe Bharatiya Janata Party is one of the two major parties in the Indian political system, the other being the Indian National Congress.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, April 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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