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News : Black Box Expands Partnership with Aspect Software
Phoenix, AZ, USA, Jan 12, 2016 -- Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced that it is expanding its relationship with Black Box Network Services (NASDAQ:BBOX). This will allow Black Box, a technology solutions provider, to expand its cloud contact center offerings to customers around the globe. The growth of the relationship is part of Aspect’s continuing strategy to bolster its channel presence and drive growth in its cloud portfolio.
Black Box will resell Aspect’s contact center solutions Zipwire, CXP and Aspect WFM all delivered through the Aspect Cloud, Aspect’s patented global data center and telecommunications infrastructure. Black Box will also offer Aspect Hosted, Aspect Unified IP, and the full Aspect Workforce Optimization (WFO) suite. The new offerings deepen Black Box’s solutions portfolio, bolstering its ability to offer the right solution to help organizations achieve the business outcomes they need to remain competitive.
"We look for Black Box to be a driving force behind Aspect’s cloud momentum in the market," said Mike Moors, Vice President of Worldwide Channel Sales at Aspect.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Black Box:
Black Box is a provider of network infrastructure services and products. From its headquarters in scenic Lawrence, Pennsylvania, 20 miles south of Pittsburgh, to its offices in 141 countries around the world, Black Box serves 175,000 clients.
Published: Wednesday, January 13, 2016