News : Black Hills Corp. to Cut One of Three Call Centers
Rapid City, SD, USA, April 6, 2016 -- One of three Black Hills Corporation customer service call centers is likely to be closed as the company reassesses its needs after its recently completed acquisition of SourceGas, a natural gas utility with its own call center in Fayetteville, Ark.
Black Hills Corporation also has call centers based in Rapid City and Lincoln, Neb., serving natural gas and electric utility customers in eight states. The Rapid City call center employs about 43 customer service agents.
A statement from Black Hills Corporation on Tuesday said the company needs to identify cost-saving measures to manage costs for its utility consumers, but that no decision has been made on any closure.
"As the company works to integrate this acquisition into its operations, the combined business will only require two call centers and the company is in the process of determining the best way to make this change, which includes assessing all call center operations," the statement said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, April 7, 2016