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News : Blackbaud Names Susan Connors President and General Manager of Managed Services

#contactcenterworld, @blackbaud

Charleston, SC, USA,May, 2018 -- Blackbaud (NASDAQ: BLKB), a cloud software company powering social good, named Susan Connors president and general manager of its Managed Services business, which provides expertise through a range of operational services—from database, campaign and digital management to staff augmentation and more—to help customers scale their impact with measurable outcomes and increased efficiency.

"Many of the world’s leading enterprise nonprofits and other social good organizations have seen tremendous value-add from Blackbaud’s managed services offerings," said Walter Loiselle, Blackbaud’s senior vice president of customer operations. "As a customer champion who is relentlessly committed to helping them grow and scale their missions, Susan Connors was directly responsible for the expansion of our offerings and the increased demand for them over the last two years. Now, as president and general manager of Managed Services, she will again expand our industry-leading offerings to bring new value to customers, large and small."

Connors brings more than 25 years of leadership experience in data sciences, services, support, operations and direct marketing prior to her leadership role at Blackbaud. Prior to joining the company in 2016, Connors served as senior vice president and general manager of data services, as well as senior vice president of operations, at Zeta Interactive. Prior to Zeta, she served in senior leadership roles for companies including eBay, Quaero, Merkle Inc. and Harte-Hanks Direct Marketing.

"As social good organizations face challenges in scaling and managing their database, fundraising and engagement operations, it becomes much more cost effective for them to leverage the innovative tools and expertise offered by Blackbaud’s Managed Services," said Connors. "I look forward to providing customers with greater value as an extension of their teams, while also helping to grow and expand Blackbaud’s portfolio of services."

Connors has a Bachelor of Science in Business Administration, Finance from George Mason University, and is currently a member of the Project Management Institute (PMI) and Worchester County Beekeepers Association.

#contactcenterworld, @blackbaud

Posted by Veronica Silva Cusi, news correspondent
Source: Blackbaud

About Blackbaud:
Company LogoBlackbaud is a global provider of software and related services designed specifically for nonprofit organizations. Over the past 25 years, Blackbaud has achieved success by providing new technology solutions that help nonprofits meet their most critical challenges. Today, approximately 13,000 organizations rely on the company to help them raise money, manage their finances, improve operational effectiveness, and leverage the power of the Internet.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

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Published: Monday, May 28, 2018

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