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News : Blackpool Silver Line Over-65s Helpline Jobs at Risk

#contactcenterworld, @TheSilverLineUK

London, UK, June, 2019 -- Helpline workers at a charity run to combat loneliness among the over-65s may lose their jobs to volunteers.

About 100 staff at The Silver Line in Blackpool, set up by Dame Esther Rantzen in 2013, have been informed of the redundancy process.

Funding cuts mean the £2.2m costs of the 24/7 helpline were "not sustainable", the charity said.

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It said fundraising was "hard" as people are more likely to give to cancer, animal or children's charities.

In the redundancy letter written on 5 June, chief executive Sophie Andrews said a restructure of the helpline was needed with "significant cost savings" and a "move to a daytime weekday service operated by volunteers".

She said the charity wanted to consult on the redundancies with employee representatives and warned staff not to reveal details about the problem on social media.

Ms Andrews said: "May I say how sorry I am that this situation has arisen and I wish to assure employees that this is no reflection on their abilities or commitment to the charity."

She told the BBC: "People will give money for cancer, animals and children but actually people are less likely to put money in the tin for older people."

The Silver Line was the brainchild of former television presenter Dame Esther Rantzen who wanted it to combat loneliness in older people following the success of her Childline charity.

#contactcenterworld, @TheSilverLineUK

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.com


About The Silver Line:
Company LogoThe Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Monday, June 17, 2019

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
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2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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