News : BLK Super Specialty Hospital Improves Patient Experience and Staff Efficiency
New Delhi, India, Jan 23, 2015 -- BLK Super Specialty, a 650-bedded hospital providing tertiary care, is migrating to Microsoft Dynamics CRM Online to enhance patient experience by leveraging data insights.
By providing dashboard views of crucial information about the patient in real time, the CRM offering will enable BLK’s medical staff to make timely and effective decisions, improving patient experience, care as well as the overall efficiency of the staff.
BLK Super Specialty Hospital has chosen Microsoft CRM Online because it is easy to set up and use and, along with Office 365, significantly enhances patient relationship management.
BLK has already deployed Microsoft Dynamics NAV business management software and Office 365. The current CRM deployment will provide an ideal architecture – a hybrid setup with both on-premise (NAV) and cloud solution (CRM Online). With this deployment, Microsoft has entered a new phase in its relationship with the hospital in terms of complete support.
Posted by Veronica Silva Cusi, news correspondent
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About Microsoft Dynamics CRM:
CRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
Published: Tuesday, January 27, 2015