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News : Bloomberg Admits 2020 Presidential Campaign Used Prison Labour
New York, NY, USA, Dec 25, 2019 -- US presidential candidate Michael Bloomberg has admitted that his campaign used prison labour to push out his 2020 message to voters by phone.
The former mayor of New York, who last month entered the Democratic Party race to face Republican President Donald Trump in the November 2020 election, said in a statement that his team had not been aware of the cold call arrangement until Monday.
"As soon as we discovered which vendor's subcontractor had done this, we immediately ended our relationship with the company and the people who hired them," Bloomberg said.
"We do not support this practice and we are making sure our vendors more properly vet their subcontractors moving forward," he said.
Bloomberg's mea culpa came after The Intercept reported the Bloomberg campaign had hired a telecommunications company called ProCom, which runs call centres in New Jersey and Oklahoma.
Two of the company's Oklahoma call centres are operating out of state prisons. One of those call centres was involved in the Bloomberg campaign push, meaning inmates were making calls on the former mayor's behalf.
The Oklahoma Department of Corrections website states that inmates in the state can only make a maximum of $20 per month for "institutional jobs".
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Solutions
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Thursday, December 26, 2019
2020 Buyers Guide Analytics
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
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CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
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CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
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|7.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
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