News : Blue Cross Blue Shield of Michigan Adds Enrollment Staff
DETROIT, Dec. 20, 2013 -- Blue Cross Blue Shield of Michigan is addressing higher call volumes and interest among Michigan residents in enrolling in Affordable Care Act health plans by increasing call center staffing and expanding call center hours leading up to the Dec. 23 deadline for coverage effective January 1, 2014.
"People have lots of questions, and are spending lots of time on the phone with our Health Plan Advisors," said Terry Burke, vice president for individual business at BCBSM. "With call volumes increasing, we want people to know that Blue Cross is taking steps to keep wait times as low as possible. Our goal is to provide people with resources to help them expedite their enrollment and make the most informed decisions about their coverage."
The Blues have extended call center hours and increased staff to more than 400 licensed health plan advisors. Advisors will be available through the weekend from 8 a.m. to 8 p.m., and Monday, 8 a.m. to 10 p.m. to enroll consumers in ACA-compliant plans. Consumers can call to speak to a licensed health plan advisor. People also can enroll in an ACA-compliant plan directly by visiting the website, or can elect to work with licensed agents in Michigan who can assist with enrollment.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, December 23, 2013