News : Blue Cross to Outsource Some Call Center Jobs
Albuquerque, NM, May 13, 2015 -- Blue Cross Blue Shield of New Mexico plans to transfer all its routine claims-processing functions to one or more outside companies over the next two years, but the "net impact to jobs hasn’t been determined," a Blue Cross official said this week.
"That doesn’t necessarily mean that we’re reducing jobs," said Janice Torrez, a divisional vice president and chief of staff."There are changes to the roles of the group-claims operations, but with our continual growth there will be new positions."
Chicago-based Health Care Services Corp., which owns the Blue Cross operation in New Mexico, Illinois, Montana, Oklahoma and Texas, expands its use of outside vendors when an outside company can do certain jobs more efficiently while maintaining high quality, Torrez said.
The change will happen over the next 18 to 24 months as the claims processing functions done by workers at the Blue Cross call center on Alexander NE are moved to Accenture — a global outsourcing company Health Care Services Corp. has used in the past — and possibly other vendors, Torrez said.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
About 600 of the Blue Cross workforce of around 1,400 in New Mexico work at the call center. Torrez would say only that a "small percentage" of the call center employees process claims, while many others provide customer service support for people insured under the Affordable Care Act. She also said complex claims will still be handled by employees at the Albuquerque call center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ignore The Issues At Your peril
More Editorial From Blue Cross Blue Shield
About Blue Cross Blue Shield:
Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.
Published: Friday, May 15, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Hinduja Global Solutions Ltd.|
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24...
|Intelenet Global Services|
Intelenet Global Services is an Information Technology Enabled Services (ITES) provider delivering contact center and business process outsourcing (BPO) services to global clients. The company provide...
|Wipro BPO Solution Ltd.|
Wipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.