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News : Blue Nile Shines Bright with Oracle Cloud Applications

#contactcenterworld, @Oracle

Redwood Shores, CA, USA, Jan. 9, 2020 -- Blue Nile, an online diamond jeweler, has chosen Oracle Cloud Applications to support its commitment to providing customers with more choices, straightforward information, and service. With Oracle, Blue Nile has been able to streamline financial operations and delight customers by providing an experience as personal as the diamond they're purchasing.

To maintain its tradition of innovation and constantly provide new ways for customers to create the perfect pieces for every occasion, Blue Nile needed an integrated suite of applications that would help it personalize customer experiences at scale and improve operational efficiency. After careful evaluation, Blue Nile selected Oracle.


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"At Blue Nile, everything we do is dictated by our customer-first philosophy and that includes the technology we select to run our business," said Andre Woolery, senior director of brand marketing, Blue Nile. "To preserve our focus on exceptional customer service as our business continues to grow, we needed to be able to seamlessly connect all parts of our organization. Oracle Cloud Applications is not only helping us bring all our teams together, but just as importantly, it is helping us really use data to our advantage. This will make a huge difference to both the experience we offer customers and the efficiency of our core business processes."

"Just like diamonds, every customer is unique and this means brands need to take a data-first approach to managing each customer interaction in order to truly personalize the experience," said Rob Tarkoff, executive vice president, Oracle CX and Oracle Data Cloud. "Blue Nile is a perfect example of a retail brand that has taken advantage of technology to rethink a traditional industry, and the results it has achieved speak for themselves. We look forward to working closely with the Blue Nile team to help them continue to put the customer first."

#contactcenterworld, @Oracle

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, January 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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