Redwood Shores, CA, USA, Jan. 9, 2020 -- Blue Nile, an online diamond jeweler, has chosen Oracle Cloud Applications to support its commitment to providing customers with more choices, straightforward information, and service. With Oracle, Blue Nile has been able to streamline financial operations and delight customers by providing an experience as personal as the diamond they're purchasing.
To maintain its tradition of innovation and constantly provide new ways for customers to create the perfect pieces for every occasion, Blue Nile needed an integrated suite of applications that would help it personalize customer experiences at scale and improve operational efficiency. After careful evaluation, Blue Nile selected Oracle.
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"At Blue Nile, everything we do is dictated by our customer-first philosophy and that includes the technology we select to run our business," said Andre Woolery, senior director of brand marketing, Blue Nile. "To preserve our focus on exceptional customer service as our business continues to grow, we needed to be able to seamlessly connect all parts of our organization. Oracle Cloud Applications is not only helping us bring all our teams together, but just as importantly, it is helping us really use data to our advantage. This will make a huge difference to both the experience we offer customers and the efficiency of our core business processes."
"Just like diamonds, every customer is unique and this means brands need to take a data-first approach to managing each customer interaction in order to truly personalize the experience," said Rob Tarkoff, executive vice president, Oracle CX and Oracle Data Cloud. "Blue Nile is a perfect example of a retail brand that has taken advantage of technology to rethink a traditional industry, and the results it has achieved speak for themselves. We look forward to working closely with the Blue Nile team to help them continue to put the customer first."
Posted by Veronica Silva Cusi, news correspondent
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Friday, January 10, 2020
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Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
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