London, UK and Austin, TX, USA, May, 2021 -- Blue Prism(R) (AIM: PRSM) announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that combines intelligent digital workers and native AWS services so enterprises can deliver an improved customer experience.
Blue Prism Service Assist for AWS combines the capabilities of Amazon Connect and Amazon ElastiCache with Blue Prism's Service Assist to create a scalable intelligent automation contact center offering that expedites the time it takes to deliver across the entire customer journey for a simplified agent and customer experience.
"Service Assist for AWS combines intelligent automation and multiple API integrations with AWS for a solution that enables Blue Prism's digital workers to assist and accelerate contact center transformation - instantly retrieving customer information in near real-time for every incoming call," says Madhu Raman, worldwide head of intelligent automation, AWS.
"Consumers want a more personalized, engaging, end-to-end digital experience – they don't want to be put on hold," says Linda Dotts, chief partner strategy officer at Blue Prism. "Service Assist for AWS streamlines contact center operations for a better experience and helps enterprises create value with every customer interaction."
Using Service Assist technology on AWS enables us to deploy simple digital interactions to our staff globally, 24x7," says Karen Rooney, head of process simplification & optimization, Fidelity International. "The International arm of Fidelity Investments has been using the solution for more than two years, together with Blue Prism digital workers, accessing modern and legacy systems to automate repetitive work, allowing us to provide much better service to our customers."
This expanded collaboration builds on our existing relationship with AWS and underscores Blue Prism's cloud-first intelligent automation strategy – a three-pronged approach that includes flexible deployment to meet ever-evolving IT strategies; native integrations that combine process automation and smart workflows with cognitive technologies like machine learning, advanced analytics, natural language processing, and AI capabilities; and expanded delivery options for intelligent automation in the cloud that puts enterprises in control.
Blue Prism's collaboration with AWS includes a listing in AWS Marketplace, which incorporates Blue Prism on an Amazon Machine Image (AMI) instance with a set number of digital workers, plus connectors for Amazon Textract, Amazon Rekognition, and Amazon Comprehend machine learning capabilities, as well as a Bring-Your-Own-License (BYOL) offering for existing customers.
Posted by Veronica Silva Cusi, news correspondent
About Blue Prism:
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Thursday, May 20, 2021
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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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