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News : Blue Prism Named as a Leader in the IDC MarketScape

#contactcenterworld, @IDC

London, UK and Austin TX, USA, Nov, 2021 -- Blue Prism (AIM: PRSM), a global provider in intelligent automation (IA), has been recognized as a Leader in IDC MarketScape RPA Software 2021 Vendor Assessment. Blue Prism was named as a leader due to its outcome-based pricing, studio capabilities and market momentum.

RPA is no longer simply supplementing existing processes with automation but transforming how work is performed and disrupting common technologies used for process improvement. The leaders in this assessment showed capabilities that improve productivity for all workers, especially with the use of what we call 'robot assistants' that pre-populate and deliver tasks to workers instead of workers jumping from application to application to do their jobs."

Maureen Fleming
Program Vice President for IDC's Intelligent Process Automation Research

"Strengths in revenue-based momentum, planning and developer capabilities, and an AI-focused strategy positively impacted Blue Prism's position in this assessment," the IDC MarketScape stated.

In addition, Blue Prism was also recognized for its differentiated pricing structure. IDC highlighted Blue Prism’s "Outcome-based pricing model where customers pay for usage of digital workers in production (Automation jobs are assigned to a digital worker in a larger pool of digital workers for execution and are not tied to a single task or process as they work across the enterprise.)", noting that this means "New automation jobs are sent to the next available digital worker in a fashion that maximizes utilization."

Being recognized as a Leader by the IDC MarketScape report highlights our sharp focus on product innovation which continues to increase in the areas most important to our customers, and this is having a hugely positive effect. Because of this focus on development, our customers are not only continuously increasing the scale and security of intelligent automation deployment across their businesses but are able to do so with greater ease and impact. It’s enabling our customers to unlock immense value across their enterprises, and we’re excited to what we can achieve alongside them as we continue to innovate."

Danny Major
SVP Product, Blue Prism

According to the IDC MarketScape businesses should consider Blue Prism "When value is a primary consideration — capabilities as a function of cost — especially where there aren't internal domain barriers that prevent different groups from cooperating on shared use of pools of digital workers. Blue Prism is also a good choice as high-end RPA platform supporting robot assistants and end-user-to-bot interactivity."

#contactcenterworld, @IDC

Posted by Veronica Silva Cusi, news correspondent

About Blue Prism:
Company LogoIn this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
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About IDC:
Company LogoIDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

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Published: Friday, November 19, 2021

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2023 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)

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