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News : blueC 802 Inc. Announces blueButler Call Content and Recorded Call Management
Kitchener-Waterloo, Ontario, Canada -- blueC 802 Inc. announces it has launched blueButler Call Content and Recorded Call Management on the Salesforce AppExchange, empowering businesses to connect with customers, partners and employees. With the blueButler AppExchange app, phone calls are automatically recorded, tagged for content, embedded and enabled for playback anywhere in a customer’s Salesforce environment.
With the blueButler AppExchange app, phone calls to and from Sales and Service teams, Order Desk and Management are automatically recorded and embedded in Salesforce. The User controls where this information is shared within its Salesforce environment - Accounts, Cases, Opportunities and/or Contacts. Sales and Service performance are driven by enhanced technical, financial and managerial collaborations, timely fact-driven task execution, and coaching and training.
"blueButler for Salesforce opens up a whole new world of power and opportunity for companies, giving them instant access to critical, actionable, real time, actual source information that is occurring continuously in phone calls," said Bob Casselli, President and CEO, blueC. "Companies now have an exponential increase in actionable business information and can hear the true voice of their customers and staff."
Today's Tip of the Day - Don’t Just Record Your Agents
blueC offers a product portfolio that includes call recording (digital, IP, trunk or station-side) designed around a SQL database that includes quality scorecards, activity reports, automated lead generation and call scripting. It scales from a few phones to hundreds and has a unique multi-site architecture allowing for a seamless centralized database with minimal network bandwidth impact. There is a full web services interface for tight integration with CRM and other systems including insurance agency software solutions.
Published: Tuesday, June 23, 2015