News : Bluefield Caterpillar Global Mining America Call Center to Close
Bluefield, WV, USA, Sept 21, 2016 -- The Caterpillar Global Mining America, LLC call center in downtown Bluefield will closeby the end of next month, company officials confirmed.
The call center is located in the building that previously housed the Bluefield Automobile Club. The facility serves as a global parts control center to help those companies that operate Caterpillar machinery in coal mines get the parts when they need them.
It first opened in the spring of 2015. The company announced a workforce reduction in April due to the decline of the coal industry.
"With the recent announcement regarding room and pillar products, the company decided to close the Bluefield facility by end of October," part of a company release read. "Caterpillar understands this decision is difficult for the impacted workers and their families, but these actions are necessary to position the company for long-term success."
How many employees are still working at the site was not known Wednesday.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
Published: Monday, September 26, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.