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News : Bluegreen Vacations Selects TouchPoint One's Solution
Indianapolis, IN, Dec 3, 2013 -- TouchPoint One, a provider of enterprise performance management solutions to contact centers, announces that Bluegreen Vacations has selected its Acuity Contact Center Performance Management solution to enhance customer service, improve agent performance and optimize critical business processes. Bluegreen Vacations is a timeshare sales, marketing and resort management company. Bluegreen Vacations also offers a portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and marketing services on behalf of third parties.
"Delivering extraordinary customer service and support is central to our mission and culture," said Angela Blevins, Vice President of Club Services at Bluegreen Vacations. "As a consequence, we actively seek and support entrepreneurs, like the team at TouchPoint One, who have developed new approaches and innovative technologies that help us meet our business objectives. Acuity has enabled us to refine decision-making and improve execution from executive to agent resulting in measurable improvement in key performance indicators such as customer satisfaction, sales conversions rates, attendance, reservation accuracy and balanced scores."
"Consumer expectations for customer support are greater than ever which means the stakes are similarly elevated for businesses to achieve exemplary service quality that meets these demands," said Greg Salvato, CEO of TouchPoint One. "Through Acuity, Bluegreen Vacations has demonstrated Performance Management’s essential role within the Contact Center to monitor, align and inspire teams. We are grateful for Bluegreen’s tremendous support and excited about achieving further performance improvements with them."
Posted by Veronica Silva Cusi, news correspondent
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About Bluegreen Vacations:
Founded in 1966 and headquartered in Boca Raton, FL, Bluegreen Vacations® is a leading timeshare sales, marketing and resort management company. Bluegreen Vacations manages, markets and sells the Bluegreen Vacation Club®, a flexible, points-based, deeded vacation ownership plan with more than 170,000 owners, over 60 owned or managed resorts, and access to more than 4,000 resorts worldwide. Bluegreen also offers a portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and marketing services on behalf of third parties.
About TouchPoint One:
TouchPoint One, LLC provides innovative enterprise performance management solutions to the world’s leading contact centers. Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.
Published: Wednesday, December 4, 2013