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News : Blueshift Brings Generative AI to Personalization

#contactcenterworld

San Francisco, CA, USA, Feb, 2023 - Blueshift, an AI platform for cross-channel customer engagement, announced the launch of GenAI for Personalization, a capability through its integration with OpenAI. Combining the power of Generative AI and first party customer data, GenAI for Personalization enables marketers to reach new heights in customer engagement and hyper-personalization. This new capability empowers marketers to easily access AI with a simple click to generate content in the right tone and style for each customer on various channels, including SMS, email, and mobile app messages.

The number of marketers using Generative AI, which generates content from simple prompts and context, has exploded. With so much content now available in so many stylistic variations, the new challenge for marketers is to match the right content in the right style to each individual customer.

"GenAI for Personalization will be a game changer for us to boost personalization and customer engagement," said Russell Middleton, Co-founder of Zumper. "This is a natural extension of the power of Blueshift's AI platform that helps us unleash the full potential of our customer data."

"We are thrilled to unveil GenAI for Personalization, incorporating next generation AI foundational models directly into our creative studios," said Manyam Mallela, Co-Founder and Chief AI Officer at Blueshift. "As we continue to unlock every marketer's potential to drive customer-centric engagement, GenAI for Personalization will empower a new generation of marketers to become data artists, creating content with AI and data to drive unparalleled engagement."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Monday, February 27, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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