
St. Cloud, MN, USA, Sept, 2019 -- A Minnesota-based retail and fulfillment company with a footprint in St. Cloud will lay off local members of its customer service department.
A spokesperson for Bluestem Brands tells WJON the cuts affect 33 full-time and 23 contract employees from their Northstar Customer Care division.
Affected employees were notified on Thursday. They include call center workers in Bluestem's St. Cloud office, as well as work-from-home employees around Minnesota.
Bluestem plans to move the positions overseas in order to align call center hours with the company's order-taking operations. They say the changes will allow them to scale the workforce and "better flex with the peaks and valleys" in call volume.
The company did not confirm when the layoffs would take effect.
Posted by Veronica Silva Cusi, news correspondent
Source: https://wjon.com
Published: Monday, September 9, 2019
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |