Las Vegas, NV, and Minneapolis, MN - June 18, 2019 -- BluIP, Inc., a technology solutions provider to the hospitality industry, announced that RLH Corporation has signed on with BluIP to provide an Artificial Intelligence (AI) Virtual Agent for Central Reservations to support all system hotels. This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.
"The results of our pilot have been very positive," said RLH Corporation Director of Telephony Optimization & Analytics, April Weatherly. "We’re seeing travelers engage with the technology at a rate higher than we anticipated and are very pleased with the Virtual Agent’s ability to resolve traveler questions autonomously, reducing the cost of non-revenue related calls."
"The AI virtual agent offers a more seamless experience for travelers and an opportunity to generate greater revenue for hotel owners," said Armen Martirosyan, CEO of BluIP. "Not only do the owners appreciate that aspect of it, but hotel guests are having real and unique conversations with the AI. This experience has taught us that if you can tailor a system to your guests based on how they use your products, the adoptions are much higher."
Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards and telephony solutions. "As technology continues to change, so does the expectation of the guest and how they connect to our hotels. By providing AI through Central Reservations, we are opening up alternative channels and more options for our guests without sacrificing the positive experience they’ve come to expect from RLH Corporation," said Weatherly.
About BluIP, Inc.:
Providers of Hosted PBX and data services and IP communication solutions.
Published: Wednesday, June 19, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.