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News : BluIP’s behive Communications Platform Named a 2019 Cool Vendor by Gartner

#contactcenterworld, @bluipinc, @Gartner_inc

Las Vegas, Nevada, June 11, 2019 -- BluIP, Inc., a provider of cloud communications and mobile solutions, announced that its behive Communications Platform has been included in the list of "Cool Vendors" in the Employee Experience and Enablement in the Digital Workplace report by Gartner, Inc.

"Most vendors in the nascent WSC (Workstream Collaboration) market focus on the day-to-day needs of office workers when building their WSC solution," said Christopher Trueman, research analyst for unified communications and collaboration (UCC) in Gartner's IT leaders research group. "BluIP, with its behive offering, breaks with this norm by delivering a solution uniquely suited to the needs of deskless, frontline workers in the service and hospitality industries."


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BluIP’s BeHive delivers a solution that bridges the communications divide between cloud PBX/premise PBX users, deskless/frontline workers and the enterprise/hotel systems. BeHive enables a wide range of communications modes like push-to-talk, chat, group communications, voice, video, and conference bridging, complemented by robust integration capabilities that supports Enhanced 911 (E911) notifications, staff panic alerting to work flow service request/tasks ticketing.

"Having provided cloud PBX/UCaaS solutions to verticals like hospitality, healthcare, and enterprise for the last seven years, we noticed staff communications across the enterprise/hotel was very siloed and desk and deskless workers had very different communications needs. Delivering information access at a touch of button to the right person or group while leveraging the most productive mode of communication (PTT, chat, voice video, task, etc.) in a common or group workspace is why we created behive," said Armen Martirosyan CEO of BluIP.

#contactcenterworld, @bluipinc, @Gartner_inc


About BluIP, Inc.:
Company LogoProviders of Hosted PBX and data services and IP communication solutions.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, June 12, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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