News : BMC Software Sets Up Customer Experience Centre in India
Pune, India, Feb 6, 2015 -- BMC Software has set up a Customer Experience Centre (CEC) where customers can see real time IT solutions management in its entirety.
Located within the premises of BMC India’s R&D facility in Pune, the initiative builds on what in its Houston headquarters is called a Briefing Centre where their customers can see all their products.
"The Pune Centre is a technology immersion centre where customers can talk to engineers, lay hands on products and see their implementation," says Bob Beauchamp, Chairman of the Board, President and CEO, BMC Software.
The Pune R&D Centre recently moved to a new office which will serve as a model for every BMC office in the world. "This is the model we are using to rebuild our office in Houston," he says.
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With over 60 per cent of the company’s total R&D originating here, and a fourth of its global workforce, India hosts the third largest innovative centre after the US and Israel. Another centre is being planned in Silicon Valley.
Earlier, Tarun Sharma, VP, R&D and head, BMC India and Ukraine, said the company was moving into its fourth phase of growth, which involves a customer-centric approach, innovation and thought leadership.
Posted by Veronica Silva Cusi, news correspondent
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BMC Software, Inc. (BMC Software) is an independent software vendor. Delivering Business Service Management, the Company provides software solutions that enable companies to manage their information technology (IT) infrastructure from a business perspective. Its portfolio of software solutions spans enterprise systems, applications, databases and service management. The Company focuses on business service management (BSM).
Published: Tuesday, February 10, 2015
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