News : BMC to Launch Communications Unit for Water Issues
Mumbai, India, Aug 18, 2016 -- Citizens with water supply complaints will now find it easier to approach the BMC with their grievances. The civic body has planned to launch a communications unit, dedicated exclusively to receiving complaints related to the hydraulics and the water supply department and the sewerage department. Meanwhile, it is also in the process of starting a training and exhibition centre at Powai, which is due to launch within the next year.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
However, the civic body has planned to outsource the entire complaint redressal system to a private party. An official of the hydraulics department said, "We are strictly outsourcing the complaint redressal system to a call centre, so that there is a dedicated mechanism exclusively for the hydraulics department." Presently, the department receives complaints related to water supply, pipeline bursts and water contamination problems on its helpline number, 1918, which is not exclusively for the hydraulics department.
The BMC plans to organise an exhibition at the training and exhibition centre, which will run through out the year. It has planned to exhibit working models of water supply installations, water treatment plants, dams, and pumping stations. The official said, "Our plan is to let people see how water actually reaches their household, and how much goes into making the water supply system work. It will be open to all school and college students and the general public throughout the year."
The BMC plans to run courses for its staff through out the year. These courses will include induction courses for new recruits and refreshment courses for all existing staff. These courses will be available to over 800 engineers of the hydraulics department.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From BMC Software
About BMC Software:
BMC Software, Inc. (BMC Software) is an independent software vendor. Delivering Business Service Management, the Company provides software solutions that enable companies to manage their information technology (IT) infrastructure from a business perspective. Its portfolio of software solutions spans enterprise systems, applications, databases and service management. The Company focuses on business service management (BSM).
Published: Monday, August 22, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...