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News : BMO Bank of Montreal Named Top Bank for Customer Service in Canada
Toronto, Ontario, Canada, Feb 2, 2015 -- BMO Bank of Montreal provides the quickest customer service responses amongst Canadian online banking firms, according to a yearlong mystery shopping program conducted by research and business intelligence firm Surviscor. Meridian Credit Union and Steinbach Credit Union rounded up the top three.
"The big Canadian banks appear to be struggling when servicing non-social media related general public site enquiries as compared to online brokerage firms" said Glenn LaCoste, President of Surviscor. "BMO Bank of Montreal is the one exception and should be commended for its efforts, responding on average within 6 hours while its big bank industry peers range between 12 to 24 hours." added LaCoste.
"We are extremely proud of our commitment to providing customers with an excellent and seamless experience for every transaction," said Connie Stefankiewicz, Head, North American Channel Strategy and Solutions. "Having BMO recognized as a leader in online banking is a tremendous honour and a wonderful acknowledgement of the strength of our team, our innovative mindset and our focus on helping our customers with their financial lives where and when they need it."
Posted by Veronica Silva Cusi, news correspondent
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About Bank of Montreal:
The Bank of Montreal (in French, Banque de Montréal, and commonly BMO in either language) is the fourth largest bank in Canada by deposits. The Bank of Montreal was founded in 1817, making it Canada's oldest bank.
Surviscor is an independent Canadian-based business analysis firm that holds experience in all aspects of the Canadian online services. Surviscor analyzes and ranks Canadian online services that are offered to either retail consumers or professional users.
Published: Wednesday, February 4, 2015