#contactcenterworld, @bmo

Toronto, ON, Canada, March, 2018 -- BMO announced the roll out of two new chatbots for Facebook Messenger and Twitter, which provide instant responses to frequent customer inquiries. The chatbots deliver added convenience to customers who are increasingly choosing online options for their everyday banking needs.

"Our goal is to provide an exceptional customer experience and meet our customers where they are, and digital is increasingly becoming the preferred way for our customers to engage with us on a daily basis," said Brett Pitts, Chief Digital Officer, BMO Financial Group. "The launch of these chatbots, and the integration of AI into our customer facing technology, provides an opportunity to build upon the relationships we have with our digitally active customers and create more convenient and personalized experiences through both self-service and assisted-service channels."

Mr. Pitts added that these new features will give customers more choice and control in terms of how they engage with the bank, while providing another convenient option to get the answers they need quickly.

#contactcenterworld, @bmo

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca