Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : BMTC to Link Call Centre with Namma 100 for Women Safety

#contactcenterworld, @bmtc_bengaluru

Bengalaru, India, March 13, 2019 -- In four to five months, the city's bus corporation plans to link safety-related complaints received by its call centre to the Bengaluru City Police helpline. This is to address sexual assault complaints faced by women passengers.

At present, if a woman in distress calls the Bengaluru Metropolitan Transport Corporation's call centre, the staff will depute security and vigilance officers to the spot. This is a time-consuming process and is a much longer wait for a victim, before she can lodge a complaint in the police station. To simplify the process, BMTC is in talks with the police to integrate the helplines, for serious cases.

"Instead of the call centre staff contacting the concerned bus driver, conductor, depot manager or security and vigilance officer, they can immediately redirect the distress call to the 100 helpline. Pink hoysalas which are nearby can rush to the spot immediately to catch and question the perpetrator. The BMTC's pink Sarathi squad which patrols the roads will also be alerted in the process," said a BMTC official.

Both departments are yet to work out how to integrate their helplines. Complaints of less serious nature such as buses not stopping at designated locations, rude behaviour by staff, passenger not being issued tickets or exact change will not be redirected to the 100 helpline.

BMTC Director (Security and Vigilance) Anupam Agarwal said," We have had one round of discussions with the city police where we proposed the integration. We are yet to work out the process of synchronisation. The purpose is to provide immediate help to a woman who faces sexual harassment of any kind on the bus."

The call centre number currently used by BMTC is an 11-digit one (18004251663) and is hence not as easy to dial in times of crisis.

" Along with integration of helplines, we are working on making the call centre number a shorter one to make it more convenient for commuters. The new helpline number will have four to five digits and will be easier to remember as well," Agarwal added.

As tenders will have to be floated for a new agency to handle the call centre, the integration and new helpline number will talk four to five months to come into place. Recently, two cases of sexual harassment were reported by women travelling in a moving bus. In both cases, the culprits could not be nabbed.

#contactcenterworld, @bmtc_bengaluru

Posted by Veronica Silva Cusi, news correspondent

About Bangalore Metropolitan Transport Corporation:
Company LogoThe Bangalore Metropolitan Transport Corporation, abbreviated to BMTC, is a government agency that operates the public transport bus service in Bangalore, India.
Company RSS Feed   Company Twitter   Company Profile Page

Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, March 15, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

Nuxiba Technologies

Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =