News : BMW to Bring 'eCall' Emergency Calling to Motorbikes
Munich, Germany, May 3, 2016 -- BMW is taking a step further in motorcycle rider safety, and will be offering an 'Intelligent Emergency Call' system on its motorbikes from 2017. This will be an optional feature, and will work similar to the ‘eCall’ feature that the company already installs on its cars. This feature lets the user call a BMW call centre in the case of emergencies with the press of a dedicated SOS button. Moreover, in case of accident, the emergency services will be triggered automatically.
The company states "As already shown in 2011 as part of a pan-European eCall trial involving BMW vehicles, emergency services were able to respond more quickly and get to the scene of the accident 40 to 50 percent faster. The European Commission in charge of the trial at the time, estimated that using an eCall system would save up to 2,500 lives every year also saving € 26 billion in the process."
According to BMW, there are three use case scenarios, the first being a major collision or a bad fall, in which case emergency services are triggered automatically. In the meantime, the rider will be able to communicate with the BMW call centre until medical services arrive on the scene. In the second scenario, the automatic triggering will be delayed by 25 seconds in case of minor falls or low speed collisions. Moreover, the integrated SOS button can be used to trigger emergency services manually, in case the rider or others around require assistance.
Initially, BMW’s new 'Intelligent Emergency Call' system will be available to BMW customers in Germany, and the company will expand to other European markets thereafter.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From BMW
Bayerische Motoren Werke AG, commonly known as BMW or BMW AG, is a German automobile, motorcycle and engine manufacturing company founded in 1916. BMW is headquartered in Munich, Bavaria.
Published: Wednesday, May 4, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...