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News : Bolton Call Centre Closure Causes Hundreds of Jobs to be Lost
Bolton, UK, Dec 3, 2015 -- Webhelp, which works on behalf of home shopping brand Shop Direct, announced plans in September to two centres in Bolton and Aintree in Liverpool.
And they have now confirmed the centres, which handle calls for the company that was formerly Littlewoods, will shut resulting in 700 job losses.
The site in Bolton will close next year, with the Aintree base ceasing operation in 2017.
The firm’s UK operations will now be focused at a centre of excellence in Cardiff with the remainder of operations being handled in South Africa.
French firm Webhelp said the changes were due to changing customer behaviour.
They said during the consultation they had worked with the Union of Shop, Distributive and Allied Workers (USDAW) to seek interest in voluntary redundancy and exit date preferences and that these will be accommodated where possible.
David Turner, Webhelp’s UK CEO, said: "In the last few months we’ve worked closely with USDAW and our employee consultative forums to come up with a plan that would keep the contact centres in Bolton and Aintree operating at the same level as they are now.
"Unfortunately, we have been unable to agree a commercially viable way of doing that. However, we have been able to make some modifications to the original proposal and I would like to thank the union for their hard work to get us to this point."
Mr Turner added: "We are committed to doing everything we can to support colleagues during this difficult time.
"I would also like to take this opportunity to extend my thanks to all my colleagues for their loyalty and professionalism over the past months as we have completed our review of the business."
Posted by Veronica Silva Cusi, news correspondent
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Webhelp is a Paris-based international customer relationship management group.
Published: Friday, December 4, 2015