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News : Bond Joins Forces with Qualtrics to Support Growth of CX Counsel for Clients

#contactcenterworld, @Qualtrics

Toronto, ON, Canada, Dec., 2022 -- Bond, a customer experience, loyalty, and growth firm, announces a strategic partnership with Qualtrics, a provider and creator of the experience management category. In the partnership, Bond brings its expertise in strategy and guidance, along with Qualtrics’ dynamic and scalable technology platform to make capturing customer sentiment easy to gather, evaluate and analyze. Qualtrics CustomerXM will allow Bond clients to understand and act on customer feedback from surveys, social media, contact center engagements, and online reviews by automatically surfacing the most critical insights with powerful text, stats, voice, and predictive analytics.

The business partnership enables Bond to become certified to carry out implementation services on the Qualtrics platform for their CX and EX clients. In a joint marketing effort, the partnership will drive growth of mutual business initiatives in CX through guidance, information and demonstrated success of customer-centric engagement and support.

"Incorporating real time measurement and analytics into an overall CX strategy is table stakes", says Morana Bakula, EVP, Strategy & Solutions at Bond Brand Loyalty. "As our counsel to clients grows in this area, we are adding to our delivery capabilities with Qualtrics, the leading world-class technology platform provider. This partnership furthers our mission to provide leading brands long-term, customer-centric growth."

"A single bad experience—like an error at checkout or a frustrating customer care conversation—can result in a lost customer and lost revenue," said Aaron McGarry, Chief Ecosystem Officer, Qualtrics. "We are excited to partner closely with Bond to help their clients deliver breakthrough customer and employee experiences with our powerful CX and EX platforms."

#contactcenterworld, @Qualtrics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Bond Brand Loyalty:
Company LogoBond Brand Loyalty is a global customer engagement agency that specializes in building brand loyalty for the world’s most influential and valuable brands. Our mission is to make marketing more rewarding for customers, richer and more resilient for brands, and to deliver profitable business outcomes for our clients. We build measurable, authentic, and long-lasting relationships through a combination of services that includes loyalty solutions, customer experience, marketing research, customer analytics, live brand experiences, and proprietary technology platforms.
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About Qualtrics XM:
Company LogoQualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, December 20, 2022

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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