News : Booking.com Signs 10-year Lease for its Growing Contact Center
Wyoming, MI , August 25, 2014 -- After Booking.com signed a 10-year lease for its global contact center at 4147 Eastern Ave. SE, building owner Franklin Partners recently completed a modernization project aimed at making the travel site and its employees feel at home.
"Our long-term lease solidifies our commitment to the West Michigan market as an important employee base to perform global operations," said Cindy Elenbaas, customer service regional director for Booking.com in a news release.
Booking.com now employs 1,200 workers round-the-clock in the building, which was built in the 1960s by Lear Siegler and occupied by its successors, Smiths Industries and Siemens Dematic.
Franklin Partners, which purchased the building in 2006 after Siemens closed the facility after spinning off Dematic, began moving in Booking.com employees into the space in 2008.
The building, with two large contact center floors from which "customer service executives" interact with hotel customers in 14 languages, now boasts a fitness center, a 24-hour cafeteria, a game room and gathering spaces for meetings and training sessions.
"We are very fortunate to have a growing company like Booking.com as our tenant," said Don Shoemaker, managing partner for Franklin Partners. "They have a true appreciation of how their environment impacts their employees, and the success of this location exemplifies that."
Behind the scenes, the building is supported by redundant data services and on-site backup generators to ensure round-the-clock availability.
Employees usually join Booking.com through a temporary employment agency and become full-time employees several months later, according to a company spokesperson. Pay begins at $10.50 an hour with extra for weekend shifts and 50-cent per hour bonuses for every non-English language.
Posted by Veronica Silva Cusi, news correspondent
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