Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Boost for Cinema Staff as ShoreTel Completes ANZ Roll-out
Nov 26, 2014 -- Cinema business HOYTS Group has implemented a ShoreTel Unified Communications (UC) and Enterprise Contact Center (ECC) solution across 50 sites in Australia and New Zealand for over 2300 staff.
The three phase deployment began with the implementation of a ShoreTel UC and ECC solution as part of HOYTS’ Sydney head office relocation.
This deployment was extended to its head office in New Zealand after HOYTS’ acquisition of the Berkley Cinema Group.
HOYTS began the rollout to its Australian and New Zealand cinemas over a six month period, as the company’s existing PABX maintenance contracts in each location reached their expiry dates.
"We evaluated all of the key players in the space, including hosted, hardware and software-based IP telephony options, and ShoreTel was the clear winner," says Adam Wrightson, General Manager, HOYTS Cinema Technology Group.
The deployment was undertaken by PTS Communications in Australia with ShoreTel certified systems integrator Business Technology Group (BTG) completing the rollout in New Zealand.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
About HOYTS Group:
The Hoyts Group is an Australian group of companies, including Hoyts Exhibition, Hoyts Distribution and Val Morgan.
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Thursday, November 27, 2014