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News : Booster Tops the Table for KiwiSaver Customer Engagement

#contactcenterworld

Wellington, New Zealand, Oct 12, 2018 -- Booster Financial Services, one of the nine government-appointed default KiwiSaver providers, continues to lead the way in customer engagement, being ranked number one in FMA's 2018 KiwiSaver report for the third year in a row.

The annual FMA KiwiSaver Report 2018 has ranked Booster first for engagement, helping default members make an active choice as to which fund they invest in.

"At Booster, we are focused on engaging with our members to ensure they are in the right KiwiSaver fund for them. We are passionate about empowering our members to make the most out of their KiwiSaver account," says David Beattie, Principal at Booster.

"Booster are unique in that we do the utmost to contact every new Booster KiwiSaver member to make sure they know the range of funds available to them in order to meet their investment and savings goals," Beattie says.

"It’s great to see so many New Zealanders participating in KiwiSaver. We want to see them making the most of KiwiSaver, really making their money work harder for them," Beattie says.

"Booster believes its important to help our default members while they are starting on their savings journey. Our goal is to help people manage their whole financial picture, giving them more confidence and control to live their lives with freedom and choice, whatever stage they are at," Beattie says.

"People should do everything they can to get the most out of their KiwiSaver. Our tracker tells you at a glance how much you will get and how much more you need to contribute to get the full $532," adds Beattie.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.scoop.co.nz


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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, October 16, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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