News : Boots to Cut Up to 350 Jobs in Growth Review
Nottingham, UK, Feb 1, 2016 -- Boots has announced a second round of job cuts as its three-year "growth review" continues to take shape but said it is to better reward staff who are paid by the hour.
The chemist chain, which announced 700 job losses last June at the start of its review of the business, said up to 350 managers were at risk of redundancy.
Boots said the staff affected by the move to simplify store roles were currently assistant store managers at the group's larger shops.
It said they could either be retrained, moved to different roles or lose their jobs - with a consultation now underway.
In its statement, the company hailed what it called a "new, modernised reward package" with "improved base rates for all hourly paid colleagues in the UK."
It explained that pay rises of up to 7% on starting rates were to take effect - taking pay above levels demanded by the National Living Wage which is due to come into force in April.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Boots added that 400 other workers in Nottingham were to transfer to the company's call-centre provider, Teleperformance, which will run two of the retailer's customer service centres in the city.
The chain said that among its wider reforms was a new focus on customer care.
It said it was moving towards a "new, multi-skilled advisor model to better respond to customer and patient needs", with new training academies enabling staff to broaden their skills.
Simon Roberts, president of Boots, said, "Everything we do at Boots is about helping people feel good. So many of our colleagues deliver amazing care for our patients, customers and communities everyday and we are actively working to make sure our people are rewarded for the great work they continue to do.
"I believe our plans will enable us to build an even better Boots and drive future growth."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information Gathering Saves Your Company …
Boots UK Limited, trading as Boots, is a pharmacy chain in the United Kingdom and Ireland, with outlets in most high streets, shopping centres and airport terminals.
Published: Tuesday, February 2, 2016
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 18 years. More than 5.500 service professionals at 16 locati...