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News : BoP Inaugurates Contact Centre in Lahore

#contactcenterworld

Lahore, Pakistan, Oct 23, 2018 -- The Bank of Punjab (BoP) has inaugurated it’s new 24/7 Contact Centre in the heart of Lahore to boost its customer services and telemarketing capabilities. Offering a bundle of services to all BoP customers on 24/7 basis – the Contact Center is a major step forward in providing banking services across various customer segments.

The Center will offer features including video calling, social media engagement, and web chat to various customer segments. Inaugurating the Center – Naeemuddin Khan, President & CEO The Bank of Punjab stated "Our key strategic objective has been meticulous customer engagement, since it is the perceived value of our customers’ image of the bank that has made us grow tremendously over the last few years; and a modern Contact Center acts as the nerve center for this strategy." The ceremony was attended by Senior Management from BoP.

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2022 '17th annual' Global Contact Center World Awards NOW OPEN

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Posted by Veronica Silva Cusi, news correspondent
Source: https://dailytimes.com.pk

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Published: Thursday, October 25, 2018

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2021 Buyers Guide
Get Listed
Call Routing Optimization

1.)	Eastwind Communications Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.)

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring