Lahore, Pakistan, Oct 23, 2018 -- The Bank of Punjab (BoP) has inaugurated it’s new 24/7 Contact Centre in the heart of Lahore to boost its customer services and telemarketing capabilities. Offering a bundle of services to all BoP customers on 24/7 basis – the Contact Center is a major step forward in providing banking services across various customer segments.
The Center will offer features including video calling, social media engagement, and web chat to various customer segments. Inaugurating the Center – Naeemuddin Khan, President & CEO The Bank of Punjab stated "Our key strategic objective has been meticulous customer engagement, since it is the perceived value of our customers’ image of the bank that has made us grow tremendously over the last few years; and a modern Contact Center acts as the nerve center for this strategy." The ceremony was attended by Senior Management from BoP.
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Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, October 25, 2018
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.