News : Bosch Expands Partnership with Avaya to Support Workplace Strategy
Frankfurt, Germany, Oct, 2017 -- Bosch Group, a global supplier of technology and services, announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations. Avaya Private Cloud Services (APCS) has signed an agreement with Bosch to provide a range of business communications solutions to Bosch associates worldwide.
Avaya will provide a range of private cloud-based voice, contact center and collaboration services, helping Bosch’s central IT department to roll out standardized solutions to all Bosch group companies worldwide. Avaya’s infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for Business desktop client.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We have made a major commitment to drive agility by investing in our IT infrastructure. Accordingly, we need trusted partners that can help us deliver on our vision of the "Next Generation Workplace" and deliver the required levels of quality and service to our associates. Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners. They are helping us to create a global standard solution that will be made available to Bosch’s 440+ subsidiaries and regional companies." Klaus Hüftle, Senior VP, Bosch GmbH.
"This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space. We are strengthening our relationship with a world-leading technology company, and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce. Avaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with them over the coming years." Nidal Abou-Ltaif, President, Avaya International.
The contract with Avaya will also enable Bosch to deliver future innovation, through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Answering Customers’ Questions
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, October 26, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...